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POLICIES
-Greeting
Statement
-Product
Warranty
-Return
Policy
-Ship/Bill
Addresses
-Claim
& Disputes
-Diagram
Disclaimer
-Sticker
Disclaimer
-Liability
Agreement
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Alarmsellout,
LLC. Terms and Policies
Thank you
for taking the time to read our terms
and policies as we have created them to
better
serve our
customers. We try to keep our
policies as straight forward as possible
so there
are 'no
surprises' down the road.
Although we truly value our customers
business and truly want you to be our
customer,
please do
not purchase our products if you do not
agree with our terms and policies.
Please
understand we created our terms and
policies for a reason; if we waived our
terms and
policies at
will, we might as well not even have
them. We hope that you are
understanding of this.
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Limited 1 Year Warranty:
All products are eligible for a
FREE 1 YEAR WARRANTY.
To be eligible for this
free warranty, the following must be true:
1:
You can provide: (a) a paypal
transaction receipt (or transaction #), OR
(b) a copy
of a cashed money order, OR
(c) a copy
of a cashed check, OR
(d)
any receipt that states
the alarm was purchased from Alarmsellout, LLC.
within the last 12 months.
2: (a) If purchased from an
ebay auction, Positive
Feedback must be left within 30 days of the auction
ending, OR,
(b) you must
have ordered directly from our website or by phone
(a non-ebay transaction.)
3: The
factory seals were not broken,
removed, or otherwise destroyed from the product(s).
You may request a written notice
exempting you from any or all of the 3 terms above.
However, exempt requests will be granted on a per
request basis and we may decline your request for
any reason.
WARRANTY VOID
The customer will automatically
void the free warranty if any of the
following occur.
1: .the transaction took place longer
than 365 days ago, OR
2: the
customer left Alarmsellout, LLC. Neutral or
Negative Feedback on ebay, OR
3. if any product seals are not
in their original factory condition, the serial
number or date code are defaced,
altered, or
missing, or if the owner or any representative of
Alarmsellout, LLC. feels the purchaser or person
filing a
claim is acting in bad faith, OR
4. the
customer filed a chargeback dispute with Paypal,
their credit card company, bank, or any other
financial
institution
at any time (even if eventually resolved.)
Alarmsellout, LLC. has the sole
rights to deny, choose not to warrant, or refuse
such warranties for any reason Alarmsellout, LLC.
feels fit. It should be noted that
Alarrmsellout, LLC. will try to be as fair as
possible.
RETURN
SHIPPING & HANDLING FOR DEFECTIVE PARTS
The customer is responsible to pay
for the return shipping and handing that may be
encored when returning a defective part.
Furthermore, we may require the customer to pay the
exact shipping amount to ship the replacement part
back to the customer.
ADDITIONAL INFORMATION
It should be noted that Alarmsellout,
LLC. warrants all of its products from defects
caused by what is considered to be normal use.
Alarmsellout, LLC. does not warrant
damaged products from installation errors (i.e. an
installer connecting a (-) wire to a (+) wire
causing damage to our products,) damaged caused by
installing our product in a manner not intended for
it's use (i.e. installing vehicle power door locks
on a door on a home,) or any other damage that is
not considered to be normal use. Alarmsellout,
LLC. does not warrant the screen on LCD Remotes or
key fobs since remotes are easily dropped, sat on,
or caused to break from other normal use.
However, the functionality of the LCD Remotes and
key fobs will be covered under our limited warranty
if we feel fit.
The purchaser is responsible to pay
for return shipping and handling and must obtain a
Return Authorization Number before returning any
products for review. Alarmsellout, LLC. has
the right to refuse any returns without a Return
Authorization Number.
At Alarmsellout, LLC.'s descressen,
Alarmsellout, LLC. warrants all of our products to
the original purchaser of our products for the first
year after the original sales date. The
purchaser is responsible to keep all sales records
and must provide proof of purchase, proof of the
purchase date, and proof of original ownership upon
Alarmsellout, LLC's request. Alarmsellout,
LLC. may choose not to request such information if
all required information can be located in
Alarmsellout, LLC.'s records.
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Car Alarms & Accessories:
To make a return, please contact us
within 7 days of your purchase. There will be a 20%
restocking fee for returned items that have a broken
red factory seal. Returned items must be in
new or 'like new' condition or we will not accept
them.
Shipping and handling fees
are never refundable.
Returns that have an intact red factory seal can be
returned for a full refund minus shipping costs.
If you would like to exchange your
item(s) for a store credit, the restocking fee is
negotiable as long as your returned item(s) are in
their new factory condition.
How much is the restocking fee?
We charge
between a 10% to 20% restocking fee.
In some cases this fee is calculated based upon the
difference an item will sell for after being
returned to us.
Why do we charge a restocking fee?
We charge a restocking fee to cover
non-refundable advertising costs, ebay listing
costs, ebay final value costs, paypal costs, credit
card processing costs, drop shipping costs,
packaging costs, labor costs, re-casing costs, and
other costs that are involved with accepting
returns.
Please understand no matter how new
the item appears when it is returned, it is
imposable for us to sell a used item at the same
price. People are unwilling to pay the same
price for a used item.
RMA Number Required
All returns MUST have a Return
Merchandise Authorization(RMA) Number on the front
of the package or it will not be accepted. If
located within the USA, we also require you to ship
the return package by USPS mail since our return
address is a Post Office Box. (Sorry, we can
not accept mail at our physical address.) If
located in Canada, we ask that you send your package
by UPS to our post office box and we will pick the
item up from our local UPS Center after receiving
the arrival notice. We do not require you to
purchase shipping insurance, but recommend that you
add a tracking number (no signature required) which
will help us locate your package more quickly.
NOTE: Since we accept
returns for dissatisfied customers, there should
never be a need to leave us neutral or negative
feedback on ebay.
If you leave us a
neutral or negative feedback on ebay, we
will not accept your return.
House
Alarms & Accessories:
Items that are in new or 'like new'
condition can be returned to us within 7
days of your purchase date.
A restocking fee will apply
and
shipping and handling costs are non-refundable.
Why do we charge a restocking fee?
We charge a restocking fee to cover
non-refundable advertising costs, ebay listing
costs, ebay final value costs, paypal costs, credit
card processing costs, drop shipping costs,
packaging costs, labor costs, re-casing costs, and
other costs that are involved with accepting
returns.
Please understand no matter how new
the item appears when it is returned, it is
imposable for us to sell a used item at the same
price. People are unwilling to pay the same
price for a used item.
How much is the restocking fee?
We charge a $10 to $15 restocking fee
for our basic alarm system which covers 1 Keypad, 3
Door Sensors, 1 Motion Detector, 2 Remotes, and 1
Power Supply. If your alarm system came with
additional components, there will be an additional
restocking fee based on our restocking fee schedule
below. Please understand we may charge up to
the dollar amount indicated, but in most cases the
higher amounts only apply if we feel the item needs
to be re-cased.
Restocking Fee Schedule
|
Item |
Description |
Restocking Fee |
|
Main System |
Keypad, <1 Motion, <3 Door, <2 Remotes, <1
Power |
$10.00/New up-to
$15.00/Like-New |
|
Motion Detectors |
Additional Motion Detectors |
$1.00/New up-to
$5.00/Like-New |
|
Door Sensor |
Additional Door/Window Sensors |
$1.00/New up-to
$2.00/Like-New |
|
Remote |
Additional Keychain Remote |
$0.00/New up-to
$1.00/Like-New |
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External Sirens |
Includes Wireless Indoor & Outdoor Sirens,
and Wired Indoor and Ourdoor Sirens |
$1.00/New up-to
$6.00/Like-New |
|
Smoke Detector |
-- |
$1.00/New up-to
$4.00/Like-New |
|
Gas Leak Detector |
-- |
$1.00/New up-to
$4.00/Like-New |
|
Misc Fee |
A misc. fee may be charged for a missing
component or to repair an item if it is not
in a resalable condition. |
Determined upon receiving return |
Explanation of the term New
This indicates the item is in new
condition, the same condition it was sent to you in.
The item may have been looked at, taking out of it's
box, etc., but indicates the item was never mounted,
programmed, or used.
Explanation of the term Like-New
This indicates the item is in
like-new condition. The item may have been
looked at, taking out of it's box, programmed,
mounted, or used, but the appearance of the item
must be in a like-new resalable condition.
We determine the condition of the
items and we will be as fair as possible.
The purpose of our restocking fees
are to cover our costs.
Other Options
Store Credit: If you
would like to exchange your items for a store
credit, the restocking fee is negotiable as long as
your returned item(s) are in their new factory
condition.
NOTE: Since we accept
returns for dissatisfied customers, there should
never be a need to leave us neutral or negative
feedback on ebay.
If you leave us a
neutral or negative feedback on ebay, we
will not accept your return.
RMA Number Required
All returns MUST have a Return
Merchandise Authorization(RMA) Number on the front
of the package or it will not be accepted. If
located within the USA, we also require you to ship
the return package by USPS mail since our return
address is a Post Office Box. (Sorry, we can
not accept mail at our physical address.) If
located in Canada, we ask that you send your package
by UPS to our post office box and we will pick the
item up from our local UPS Center after receiving
the arrival notice. We do not require you to
purchase shipping insurance, but recommend that you
add a tracking number (no signature required) which
will help us locate your package more quickly.
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If paying with Paypal, we require you
to pay using a confirmed billing address.
However, if eligible, you may be able to pay using a
non-confirmed shipping address. If you have
over 50 positive feedback ratings on ebay, but
Paypal will not allow you to pay using a
non-confirmed shipping address, we ask that you
enter the name and address you would like the order
shipped to in the Paypal comments. We will
then make a decision when processing your order to
ship it to the confirmed billing address or
requested non-confirmed address in the paypal
comments.
If you
contact us by Email or Phone with an address change,
we may not be able to honor your request.
We will attempt to change the shipping address
before your item is shipped, but in some cases we
are unable to change the address. This is
because we do not ship all of our own products.
In other cases, we are unable to add comments on
your account. Although one of our employees
may receive your address change request, another
employee may not see the notice until after your
item has already been shipped. This is
especially true for express packages were the turn
over time is rather quick.
We only guaranty orders to be
shipped to the address specified in the shipping
section of your paypal payment.
In the event we confirm
receiving your address change request by phone or
email, yet the item ended up not being shipped to
corrected address, you are responsible to retrieve
the package from the shipping address that was
specified in the paypal payment.
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Credit Card & Paypal Claims
and
Disputes |
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Although rare,
packages can sometimes be lost by the USPS or UPS
and/or we may make shipping mistakes. Please
keep in mind we are only human and may make a
shipping mistake from time to time. We ask
that you contact us directly and notify us about any
mistakes that were made. We will do our
best to correct the mistake within a timely fashion
upon confirmation of the claimed mistake.
Please do not file a paypal or credit card dispute
unless direct by us to file the claim.
If you decide to file a
paypal or credit card dispute, we will no longer be
willing to work with you directly and will be bound
by our merchant's terms(including Paypal's terms if
applicable.) FILING A CLAIM WILL ALSO VOID OUR
RETURN POLICIES AS STATED IN OUR ABOVE TERMS.
Once a claim has been filed, a NO REFUND
POLICY will replace our above return policies.
This will not be reversed even if the claim is
canceled. No Exceptions!
Why do we have this policy?
We have this policy to encourage you
to contact us directly if a problem occurs. It
is much easier and less timely for us to correct a
concern ourselves. If you file with our
merchant(s), we must report all activities to them.
This takes a lot more time to print supporting
documentation, fax or mail it to our merchants, and
follow-up on any further questions they may have for
us. In some cases, we are charged a fee no
matter if we refund your account or not.
Finally, when you file a dispute with our merchant
instead of simply notifying us, you are in sense
informing our merchant we refused to correspond with
you and/or are committing fraud. We do not
appreciate such accusations and therefore follow all
our merchants guidelines to a T, which state we must
use our merchant's dispute process.
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Although an estimated 99.99% of all
the wiring diagrams we provide to our customers are
accurate, we do not guarantee or warranty the
accuracy of the wire colors, diagrams, or any other
information provide to you. Furthermore,
Alarmsellout, LLC. disclaims any responsibility or
liability in connection with installation or use of
any material disclosed to you. The purchaser,
installer, and anyone else affiliated with wiring
diagrams that were received from Alarmsellout, LLC.,
takes all responsibility of damages that may be or
have been caused.
Alarmsellout, LLC. reminds the
consumer that all wiring diagrams are only guides
for installs, but should be used for informational
purposes only and not for an actual installation of
a product. This also includes, but is not
limited to, manuals, customized diagrams,
hardcopies, and any information found on our
support, sales, or other website pages.
Furthermore, Alarmsellout, LLC. does not charge a
fee for wiring diagrams, but is rather accepting a
donation which is used to help better Alarmsellout,
LLC.'s website and support pages.
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It should be clearly
noted our WARNING STICKERS should only be used as a
theft deterrent device. The warning stickers
do not indicate your security system is monitored
nor do they indicate that you have a security
system. Alarmsellout, LLC. does not provide a
monitoring service nor is a service being provided
as these warning stickers indicate. The phone
number and website on the security sticker are those
of ASO Security. When contacting us, please
contact us at 410-202-2023, not the toll free number
listed on the sticker. Thank you.
To the maximum extent
allowed by law, neither Alarmsellout LLC., people
associated with Alarmsellout, LLC., or the
manufacturer of the product or any entities
connected there within, shall not be responsible or
liable for any damages whatsoever. This
includes, but is not limited to, any incidental
damages, consequential damages, damages for loss of
earnings, loss of time, commercial or non-commercial
loss, loss of economic opportunity, losses from
theft, losses from fire, losses from any other type
of casualty, or any other type of loss.
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Liability
Agreement ---Applies to ALL
Purchases--- |
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The Purchaser & User Agreement:
To the maximum extent
allowed by law, neither Alarmsellout LLC., people
associated with Alarmsellout, LLC., or the
manufacturer of the product or any entities
connected there within, shall not be responsible or
liable for any damages whatsoever. This
includes, but is not limited to, any incidental
damages, consequential damages, damages for loss of
earnings, loss of time, commercial or non-commercial
loss, loss of economic opportunity, losses from
theft, losses from fire, losses from any other type
of casualty, or any other type of loss.
Alarmsellout, LLC. is not liable or
responsible for any damages that may be or may have
been caused by our products or caused by our
manufacturer's products. Alarmsellout, LLC. is
also not liable for damages that may have been
caused by what is considered normal use, unforeseen
problems, or foreseen problems. This includes
but is not limited to: a car starter
activating expectively or unexpectively causes
damage or bodily harm. It should be noted that
we strongly discourage installing these types of
systems into manual transmission vehicles since the
risk is so great of causing damages, harm, bodily
harm, incidental damages, consequential damages,
damages for loss of earnings, loss of time,
commercial or non-commercial loss, loss of economic
opportunity, or any other type of loss. The
purchaser takes all every responsibility when
purchasing or using our products. Furthermore,
the purchaser and/or end user of our products
understands the potential problems that may arise as
described in our terms and policies. |
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